Terms & Conditions
Meadee Flooring Ltd
Unit 5, Bennet Place
15 Bennet Road
Reading
RG2 0QX
Tel: 0118 9862200
Fax: 0870 123 6254
Email: info@meadeeflooring.co.uk
Company number: 04884253
VAT number: 823 2884 24
When Purchasing from Meadee Flooring website you are agreeing to the following
terms and conditions.
While every effort will be made to ensure all items shown on the website are in
stock no guarantee is given.
Making A Purchase
Making a purchase could not be easier. Just browse our store,
and add any items that you wish to buy into the shopping cart. After you have
finished your selection, click on 'Checkout' and you will be asked for a few
details that we need to be able to complete the order.
We accept Visa and MasterCard. If you do not wish to pay online, you may send a
cheque by post together with a clear list of what you would like to order and
the delivery address. Please note the cheque will need to clear prior to order
being processed.
If you have made a mistake in your order and cannot correct it in the shopping
cart, contact us and we will correct the mistake.
Goods are normally delivered between 8am and 6pm Monday to Friday within 4 -5
working days of placing your order.
Eligibility to Purchase Product
All products on the website are available for sale through the site to residents
of the United Kingdom, Ireland, Isle of Wight and Channel Islands only. We do
not accept orders from or deliver products to individuals outside of this
territory via the website. Please contact us if you require delivery outside
this area.
In order to satisfy certain legal requirements and ensure that the delivery of
the products can be made effectively and safely we need to be sure of certain
pieces of information about you.
By placing an order through our site, you confirm and acknowledge that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old;
(c) You are resident in the United Kingdom; and
(d) You are accessing our site from that country.
Our site contains a large number of products and it is always possible that,
despite our best efforts, some of the Goods listed on our site may be
incorrectly priced. We will normally verify prices as part of our order
confirmation procedures so that, where a product's correct price is less than
our stated price we will charge the lower amount when dispatching the Goods to
you. If a product's correct price is higher than the price stated on our site,
we will normally, at our discretion, either contact you for instructions before
dispatching the Goods, or reject your order and notify you of such rejection.
Shipping And Handling
It is the buyer's responsibility to check the goods for
damage or wrong delivery before accepting delivery. No claim for damages or
wrong delivery can be made if the carriers receipt is signed as goods received
in good condition, signing for goods as 'Not Inspected' can not be accepted and
shall be deemed as the goods being signed as in good condition. Any claim for
damages or wrong delivery must be made to Meadee Flooring Ltd in writing within
3 days of receipt of goods, failing which all claims shall be deemed to be
waived and absolutely barred.
Deliveries are made to the 'kerb side'. The buyer must provide assistance
unloading the goods and please be aware that flooring goods are often bulky and
heavy. It is assumed that the delivery address will be accessible by a large
lorry (40'-0"). It is the buyers responsibility to advise Meadee Flooring of any
restrictions, e.g. the road is subject to a vehicle weight or width limit,
please inform us at the time of order.
The delivery vehicle must be able to park at the delivery address without
committing a parking offence. If the customer knows of any parking restrictions
or problems, they must be made known to Meadee Flooring Ltd at the time of
ordering. If the customer instructs the driver to park in a manner that results
in a parking penalty being incurred payment of this will be the responsibility
of the customer.
The person who placed the order will need to be at the delivery address to sign
for the goods, the delivery slot is any time between 8am and 6pm. All goods must
be signed for by a person over the age of 18.
If a delivery is attempted on an agreed delivery date and the driver is unable
to gain vehicular access or the buyer (or their representative) is not present
to receive the goods, the buyer will be liable for any redelivery costs
incurred.
In installing or using any goods or equipment supplied by Meadee Flooring the
purchaser shall observe all instructions, directions and warnings issued by
Meadee Flooring or the manufacturer.
Delivery Schedule
Whilst every effort will be made by Meadee Flooring to ensure
that the correct quantity and quality of goods are delivered within a timely
manner to the buyer, we shall be under no liability for any delay or failure to
deliver the goods within the estimated timescale. We recommend that you make
arrangements for trade's people to carry out any required work on your behalf
only after you have received the goods.
All cases of force majeure such as wars, riots, strikes, lockouts, bankruptcy,
fire, water damage, delay in transport, lack of means of transport, breakdown in
factories or those of our suppliers or any other unforeseeable events give us
the right to postpone the fulfilment of the contract, as well as to cancel it
partially or wholly without thereby conferring on the Buyer the right to claim
damages against Meadee Flooring or the manufacturers.
Back Orders
If your item is not in stock, we will back order for you. You will
always be emailed with the option to cancel your order if you would rather not
wait.
If you cancel your order after the goods have been dispatched from the
manufacture / distributor you could be liable for restocking and/or transport
costs.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card
numbers are encrypted using 128 bit encryption. They are only decrypted after
they reach our computer. They are not held in clear text on any web site.
Guarantee
Product guarantees are as offered by the manufactures.
Privacy Policy
Meadee Flooring Ltd does not disclose buyers' information to
third parties other than when order details are processed as part of the order
fulfilment. In this case, the third party will not disclose any of the details
to any other third party.
.
Returns Policy
Goods may be returned for whatever reason* subject to the buyer
notifying Meadee Flooring Ltd in writing, within 7 days of receipt of the goods
that they wish cancel the order. The goods will only be accepted for restocking
if they are undamaged and in the original unopened packaging and a 30% handling
charge is payable. The goods must be returned at the buyer's expense, via their
chosen courier. Your refund will be paid within 30 days.
The colours of the products may vary slightly on the website due to limitations
of browser software monitors so you are encouraged to request samples prior to
order.
The goods can be heavy and prone to damage in transit, you are advised to
suitably protect the goods and take out sufficient insurance to cover their
value.
*This excludes goods that have manufactured specifically or cut to size for the
customer.
When you return Goods to us in a condition which indicates that they have been
used or attempted to be installed or erected after you have had a reasonable
chance to inspect them, we will consider you to be in breach of your legal duty
to take reasonable care of the goods and reserve the right to recover
appropriate sums from you.
Your rights to return goods are protected under the EU Distance Selling
Directive.
This cancellation policy does not affect your rights when we are at fault - for
example, if goods are faulty.
None of these terms affect your legal rights and these are not diminished in any
way. If any term is held to be invalid under any applicable statute or rule of
law, that term is automatically omitted from the terms to minimum extent
necessary to comply with the law and without affecting the validity or
enforceability of the remainder.
Remittance Terms
All trade account invoices are to be paid within 28 days of
their date, unless some other terms have been specifically agreed in writing
between the buyer and Meadee Flooring Ltd. All overdue accounts will attract a
charge of interest at the rate of 2% per month or part thereof. Meadee Flooring
Ltd reserves the right to withdraw credit facilities at any time and all
outstanding monies will fall due for immediate payment. In the event that Court
proceedings have been instigated, all costs relating to such proceedings will
become the responsibility of the Buyer.
The ownership of the goods shall not pass to the Buyer until the Buyer has paid
to Meadee Flooring Ltd the whole price thereof and the price of any other
outstanding sale. If, notwithstanding that the ownership of goods has not passed
to the Buyer, the Buyer agrees that, prior to the payment of the whole price of
the goods, Meadee Flooring Ltd may, at any time enter upon the Buyer's premises
and remove the goods there from and that the Buyer shall keep the goods separate
and identifiable for this purpose. Notwithstanding that ownership of the goods
shall not pass to the Buyer save as provided above, the goods shall be at the
risk of the Buyer from the time of collection or delivery to him of the goods
Law The contract between Meadee Flooring Ltd and the Buyer shall be deemed to
have been made at the registered office of Meadee Flooring Ltd, Unit 5, Bennet
Place, 15 Bennet Road, Reading RG2 0QX.
All contracts subject to these Conditions between the Buyer and Meadee Flooring
Ltd, shall be subject to and interpreted in accordance with English law and the
Buyer hereby agrees to submit to the non-exclusive jurisdiction of the English
Courts in respect of all claims, disputes or differences arising out of or in
connection with any such contract
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